FAQs

πŸ“˜ Frequently Asked Questions (FAQs)

πŸ“¦ When will I receive my order?

Orders are typically processed within 1–2 business days. Delivery usually takes 2–5 business days depending on your location.

🚚 How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS or email.
You can track it using the courier’s site:

If you don’t receive tracking details, please contact us, message us on WhatsApp, or email us at info@getuprize.co.za.

πŸ” What is your return policy?

We accept returns within 24 hours of receiving your order if the item is unused and in original condition.
View the full policy here.

πŸ›οΈ What sizes do you offer?

Each product includes a size guide. Visit our Size Guide for more help.

❓How do I contact support?

Still need help? We’re happy to assist you. Message us anytime β€” your satisfaction means everything to us! πŸ’™